Terms of service.
Payments
For all first time clients, payment is required upfront in full. All payments for follow up appointments for ‘Sports Massage’ and ‘Sports Injury Assessment’ are taken at the end of your appointment. We accept cash, card and bank transfer. Please note that upfront payments can only be made via card on the online terminal, or through a Stripe payment link.
Health Insurance/Payment Plans
If you intend on claiming the cost of your treatment through a healthcare plan, it is your responsibility to check cover with your insurance provider before your clinic visit. Your entitlement to claim will depend on your individual policy, the practitioner's qualifications, and the practitioner’s professional affiliations. Details of our practitioner’s qualifications and affiliations can be found on our website. Receipts can only be provided by payments taken on our card terminal. We cannot backdate any documents, such as receipts, for treatments in the past.
Cancellation Policy
If you are unable to attend your appointment, please let us know as soon as possible. The required notice for cancellation/rescheduling of your appointment is 48 hours. Any cancellations within 24 hours of your appointment will ensure a 100% charge. Any cancellations within 48 hours, but before the 24 hours of your appointment will ensure a 50% charge.
We hope you can understand that it is rare that we can fulfill these appointments at short notice, this is why we are obliged to charge a cancellation fee for the practitioner’s time to protect a loss of income.
Refund
In the event of notifying us you wish to cancel a Sports Injury Assessment (both new and existing clients) appointment more than 24 hours but less than 48 hours before the appointment date and time, your upfront payment will be partially refunded 50%. If you cancel more than 48 hours before your appointment, you will be issued a full refund to the card used for billing. Please contact us to issue your refund.
Contact Information
Enquiries about the booking conditions may be directed by email to info@axissportsclinic.co.uk or please write to Axis Sports Clinic Ltd, Somerset House, Low Moor Lane, Scotton, HG5 9JB.
Effective Date: 25 April 2021Updated Date: 6 August 2025